Return Policy

At Whalen Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Items may be returned within 14 days from the date of purchase. Merchandise must be in original and unworn condition accompanied by the original gift box with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangeable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of store credit or exchange

Return Conditions

You have 14 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving a Refund

A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.

Exchanges

All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.

Personalized Items

Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:

Whalen Jewelers
Highland Square Plaza
255 East Highland Blvd
Inverness, FL 34452

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.

If you have questions , please don't hesitate to contact us at:

Whalen Jewelers
255 East Highland Blvd
Inverness, FL 34452

(352) 726-4709

Whalen Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.